Counselling FAQs

1. Therapy sessions are offered on a sliding scale of £16 – £50. You’re invited to choose a fee within this range that feels affordable and appropriate for your circumstances.

2. The more availability you have for therapy, the shorter the waiting time. Our current wait time is approximately up to 4 months. Waiting times for on-line therapy may take longer.

3. Therapy sessions are 50 minutes long and will take place at the same time each week, and if face-to-face, will take place in the same room at our building. If you would prefer to have online therapy, we ask that you have a confidential and safe space from which to have your sessions, away from all distractions.

4. In your first session, the therapist will discuss any relevant paperwork that needs to be completed before you begin working together.

5. Many of our therapists are trainee therapists, whose work is supervised by one of our in-house, highly experienced supervisors.

6. We offer 3 different ways to pay for your sessions:

Online: this is required BEFORE the start of the session, and proof of payment shown to your therapist.
A QR code will be available for you to pay on the day
We accept cash on the day in extenuating circumstances.

7. Please note that all missed sessions, including your holidays, must be paid for unless in exceptional circumstances. Sessions that are missed due to a therapist not attending, are not payable.